Product Description

All templates in the book + additional PowerPoint presentations

In the book, I have many templates, checklists, workshop templates, PowerPoint slide decks, one page report formats to help the reader. Readers will find it cost beneficial to purchase the electronic versions, thus avoiding a time consuming formatting exercise. As I only make USD$1.50 per book, I need to sell the electronic versions as they represent over USD$30,000 of my time over the years I have developed them.

The electronic templates include:

• Indicative KPI roll-out time frame template
• Agenda and content of a two day critical success factor workshop
• The workshop exercises
• Sphere of influence mapping template
• KPI reporting formats
• Questionnaire on employees’ view on KPIs
• Employee concerns and learning issues worksheet
• Agenda for staff roadshow to promote KPI project
• Marketing the KPI system to all employees checklist
• Half-day workshop timetable for the senior management team to sell the KPI project
• One day KPI focus group on CSFs and associated performance measures
• One day focus group agenda and timetable
• Senior management team commitment checklist
• Senior management team questionnaire
• Selecting a facilitator checklist
• KPI development strategy checklist
• KPI development strategy worksheet
• The KPI project facilitator’s role checklist
• Establishing a KPI project team checklist
• Establishing a KPI project team questionnaire
• KPI 360-degree questionnaire
• “Just do it” KPI project checklist
• “Just do it” KPI project worksheet
• Job description for the KPI team leader
• Workshop preparation checklist
• Draft of the CEO invitation to attend the two day critical success factors workshop
• Common critical success factors and their likely measures for government and non-profit agencies
• Preparing a list of draft operational success factors checklist
• List of common operational success factors (broken down by different types of entities- hospital, school/university, local municipality, police force, armed forces, development bank, tax collecting agencies, professional body, government department)
• List of common outcome statements
• Agenda and timetable for a two day critical success factor workshop
• Instructions for the break out exercises in the critical success factors workshop
• A list of empty words sourced from Stacey Barr’s work
• Wording of measures exercise template
• Characterizing measures template
• Proposed agenda for the staff KPI workshop
• Exercises in the staff KPI workshop
• Understanding of the organisation’s critical success factors worksheet
• Checklist to ensure you have a successful staff workshop
• Key tasks for recording performance measures
• Checking KPIs against the 7 characteristics

A list of performance measures suitable for government and non-profit agencies

• A list of 300 vetted performance measures

The PowerPoint templates

• A strategy PowerPoint slide deck
• Selling the KPI project to the CEO
• Selling the KPI project to the staff in your organisation

PDF version of updated chapters

• As the book is six years old, I have included some additional updated chapters reflecting my latest work. It is unlikely that this edition will be re-published.